Endress+Hauser is represented in Indonesia by Grama Bazita which operates to all purpose and extents as a wholly owned subsidiary of Endress+Hauser. Developing and establishing the market for Endress+Hauser has been a process of continuing commitment to its long list of highly valued customers. Capable of guiding end users and engineering consultants with its application and detailed engineering know-how, providing and installing the requisite equipment and servicing them when required, Endress+Hauser has within a short period of time won the confidence of a significant customer base in a variety of industries. Endress+Hauser is dedicated to providing high quality work and yet is flexible enough to accomodate the special requirements of its clients with a view to building long term relationships and confidence in working together.

The know-how of the comptetant staff is what provides the real foundation for satisfied users. Knowledgeable and experienced engineers, Grama Bazita's marketing, product and application engineers are responsible for providing cost-effective solutions to user process requirements. Process and application problems are discussed to determine as best a solution as possible. And timely, responsive action is encouraged so that customers can derive real benefits from E+H's product solutions. Products marketed are recognised industry leaders and known to major design and engineering companies the world over. This gives users the confidence that they are getting tried and tested quality products with the support to back them up.

Whether the service experts can be on the spot rapidly, solve the problems reliably and have all the necessary parts at hand plays a decisive role in determining E+H's role as a reliable partner to its customers. On Going training for service staff, comprehensive and accurate documentation, close communication and flexible logistics are the crucial factors in service competance resulting in customer satisfaction. E+H believes in continuously searching for ways to improve itself and its service facilities to give the benefit of its expertise to its customers.